We recognize the importance our customers place on the privacy and security of their business and personal information. Our goal is to protect your information in every way that we interact with you, whether on the Internet or otherwise.
1.1. We are committed to protecting the privacy of the information being provided by you on the Website.
1.2. We may collect personally identifiable information about a customer or former customer of the Website (“Customer Information”).
1.3. We may collect, retain and process the information provided by you through e-mail or filing of forms on the Website including but not limited to Information such as your name, address, contact details, email id, details of the organisation on behalf of whom you are acting (if applicable) and other information such as bank account or credit card or debit card or other payment instruments (“Personal Information”).
1.4. Further, we collect, store and process such other information including but not limited to information about your Transaction undertaken on the Website, communication made by you, information generated electronically when you visit the Website or use our services and any modifications made to the information provided by you (“Other Information”).
2.1. The User Information provided by you may be used by us and provided to third party websites, affiliates, consultants, employees in order to manage, collect, store, process the User Information in order to improve the quality, design, functionality and content of the Website and to any governmental authority under applicable law.
2.2. The User Information provided by you shall be used to communicate with you by us through newsletters, updates, notifications and other forms of communication. The communication with you might be recorded but will be kept confidential otherwise than when asked to disclose to any governmental authority under applicable law.
2.3. The User Information shall be used for purposes only in relation to the Website and not for any other purposes. The User Information shall be retained till the termination of your Master Service Agreement or upto such other period as may be considered necessary by us for the purpose of operating the Website.
2.4. You shall have the right to view the information provided by you and also to update the information and keep us informed of any such change in case the information provided is deficient or inaccurate.
2.5. You undertake that the Personal Information and Other Information provided by you is true and accurate to the best of your knowledge. You agree and understand that we shall not be liable for the authenticity of the Personal Information and Other Information provided by you.
2.6. You shall provide us with all the information requested from you on the Website or through any other mode of communication. You are not legally obligated to provide us with all the information. However, complete functionality of the Website shall not be rendered possible if you fail to provide us with certain necessary information for the purpose of the Services of the Website. Without prejudice to the aforesaid, you shall have an option to, while availing the Services or otherwise, to withdraw your consent to allow us to use the Personal Information provided by you and intimate us of the same in writing.
3.2. Other than as set out above, we shall not disclose the User Information to any third party without your written consent basis the Master Service Agreement signed with you, provided that such information may be disclosed to governmental agencies or bodies as required under applicable law or to exercise legal rights or defend legal claims or protect the safety of other users or public or our rights.
5.1. We send an email notification to individuals once they sign up to avail services of M1 Website as a Buyer/Supplier/Financier. We will send security related e-mail notifications once you sign up for “notify me” updates on your account(s). Further, we may send e-mail notifications whenever you change your passcode, security question or designated e-mail address.
6.1. The User Information shall be governed by and protected by us according to the security practices and procedures mandated under the Act and more particularly described under the Information Technology (Reasonable Security Practices & Procedures and Sensitive Personal Data or Information) Rules, 2011 and Information Technology (Intermediary Guidelines) Rules, 2011.
6.2. The Company (M1) and our Service Providers have developed stringent policies and procedure to safeguard the User Information.
6.3. The Website and our Service Providers maintain strong physical, electronic and procedural controls to protect against unauthorized access to customer information. Our computer systems are protected in the following ways:
6.3.1. Computer anti-virus protection detects and prevents viruses from entering our website, email, and computer network systems.
6.3.2. Firewalls and intrusion prevention systems block unauthorized access by individuals or networks.
6.3.3. We use encryption technology, such as Secure Socket Layer (SSL), to protect the transmission of your confidential information. Whenever you login to website or schedule an online transaction through our system, the communication is encrypted. Encryption scrambles the transferred data which ensures that it cannot be read by any unauthorized parties.
6.3.4. We use strong multi-level authentication and behaviour analysis to help prevent unauthorized access to your accounts. Multi-level authentication can help prevent access by someone who may have stolen your login credentials.
6.3.5. We continually monitor technological advances and upgrade our systems to ensure your information remains secure.
7.1. While email is convenient and has a good business use, it can also be misused by criminals for scams and various other fraudulent purposes. "Phishing emails" are frequently used by criminals to entice the recipient to visit a fraudulent website where they try to convince the recipient to provide personal & confidential information. Some of these fraudulent websites may also be virus laden and can be used to download mal-ware to your computer. Fraudulent websites often look identical to a legitimate site, so it's important to look very closely at the website address. Below we have listed a few tips to help protect your personal information on the Internet:
7.1.1. Always be wary of links in emails, especially any links in emails purporting to be from this Exchange.
7.1.2. Bookmark financial websites and use these bookmarks every time you visit the website.
7.1.3. Whenever you enter personal information like your access ID or passcode, always look for the lock symbol, or https: in the address bar. Always click on the lock symbol and review the certificate details.
7.1.4. Update your Internet browser. Most browsers now offer free anti-phishing tool bars that can help alert you of fraudulent websites.
7.1.5. Make sure that your computer always has up-to-date versions of both anti-spyware and anti-virus software.
7.1.6. If you receive an e-mail that you think could be a scam, delete it immediately or contact the helpline numbers of the Website. 7.1.7. If you have any questions about the legitimacy of an email, especially an email from this Website, you can also contact us at the numbers or email id provided under “contact us” section of the website
9.2. Notwithstanding the aforesaid, despite our efforts to maintain privacy and confidentiality of the User Information, we may not be able to protect or prevent the unauthorised access or use, software failure or fault, or other factors that may compromise the security of the User Information.
9.3. You agree and understand that Internet is not a secure source and therefore, we cannot guarantee the protection of such User Information.
10.1. In order to address any of your grievances or discrepancies of information displayed on the Website, the Website shall designate a grievance redressal officer (“Grievance Officer”). [•] shall be the Grievance Officer of the Website.
10.2. The Grievance Officer shall redress all the grievances expeditiously but within 1(one) month from the date of receipt of the grievance as provided under the Act.